May 27, 2011 10:30 am
The Move: UPDATE!
Because I like to give people credit when they do the right thing, I want to tell you that a representative from Penske has contacted Daniel and I about our experience and they have refunded us the total cost of the truck. This goes a LONG way to show me that they recognized our experience was not a good one.
Thank you, Kevin W from Penske, for doing the right thing.
File Under: General
6 Comments
Woot!
I’m glad that they did. Although I’m curious, would you use their services again, even after being credited?
oh wow! well that makes it a bit better, huh?
Whoo!
Erin – Probably not.
I still dislike how the situation was handled initially, as though they saw absolutely no problem with deciding to send us back to the truck stop without fixing the truck.
BABIES! MOVING! MARRIAGE! OH MY!!!!!!!