Never have I been so happy to be with Site5 for hosting. Apparently, DreamHost ran some kind of script recently to nudge delinquent customers into paying their overdue bills. As it turns out, what they really did was run the script on 2008 customers instead of 2007, and in some cases it ran twice, causing massive overbilling and chaos.
Several people mentioned they were out $9000! The mildest offense was still over $100. I was sort of surprised to see how many people were overdrafted by this error, but I suppose if you’re only counting on paying $10 per month and that’s what you can afford, a $200 bill is not going to make you very happy.
A few people mentioned their credit being on the line – mortgage payments, credit repayment programs, etc. I hate to think how many people were totally screwed due to this massive mistake.
I should mention that I have not used DreamHost’s services. I’ve had two hosts, the first being Cyberpixels and we all remember how that went down, and now I’m with Site5 and couldn’t be happier. Still, I was surprised to see how many people host business sites with DreamHost – I always assumed them to be sort of… well, the sort that have a spare server in their parent’s basement. I know they host a huge number of sites, but they always seemed too unprofessional for me to even think of using them for a client site. I feel really awful for the people who now have to explain to their clients why all their sites are down (many of the overcharged sites also got suspended, presumably for non-payment).
I’ve read about DreamHost’s screwups before. The last one I heard about was when they had massive downtime and then sent out some ridiculously flippant email about it, like, HEY WE’RE REALLY DUMB HERE’S A RABBIT AND A PANCAKE TO CHEER YOU UP.
Messing with hosting is one thing, but deducting hundreds of thousands of dollars from bank accounts all over the world? No. Grow up. Stop fucking around and own up to what was probably the stupidest mistake in your hosting history. Refund the money, cover the overdraft charges (or work with banks to negate them) and learn to proofread your code.