August 3, 2005 2:29 pm

Not Them Again…

:note: the lecture going on in my programming class

This is the latest in the crap webhost fiasco:

Cyberpixels,

I submitted a help desk ticket to you July 11 (sales #BUX-59618-666) about the fact that I was billed twice for hosting in the month of June. The invoice number in question is number 955, and the amount in question is $7.95.

I finally received an email back from the sales department on August 1st, and they informed me that the extra billing was for a domain name renewal for $9.95. Not only is the amount incorrect, I already renewed my domain name in March (Invoice #242).

At this point, I’m at a loss for what to do. I’ve asked to have the money refunded since I was billed in error. I’ve now been told that I was billed for more than I actually was, for a domain renewal I completed in March. Can you please do something (constructive) about this, preferably refunding my $7.95?

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